What a pain!! Is it free to return the good to Avon. I know it means more work for you. i would certainly recommend not posting the catalogue throught their leter box again.
In our business we always take a 50 percent deposit, but we are talking larger sums of money. We got tired of been stung by customers who would not/could not pay. At least now we collect the 50 percent which pays for the materials, so we do not loose out completely.
I am not sure what action you could take to stop this happening to you in the future.
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